Reviews
Is Ramblin Jackson The Highest-Rated Digital Marketing Agency Serving The Green Industry?
Let Our Clients Answer That For You...
Our Net Promoter Score
Here’s What Real Landscape COntractors have rated
their experience with Ramblin Jackson
About These Reviews
Ramblin Jackson has two teams. It's kind of like how you might have a landscape construction team, and separate landscape maintenance team. At our company, we have a Project Team, which manages branding, website design, and search engine optimization for new client projects. These projects typically take three to five months. After those projects launch, our Growth Plan Team works with clients on an ongoing basis to help them continue to grow their sales and marketing.
Net Promoter Score (NPS)
We ask our clients for their net promoter score, which is a rating on a scale of 0 to 10 on How likely are you to recommend us to a friend? For the Project Team, we ask this immediately after the website launches or initial project finishes. Growth Plan clients are surveyed every quarter.
Project Team NPS
Growth Plan Team NPS
The Ramblin Jackson Gold Standard
At Ramblin Jackson as part of Our Mission of Helping Small Businesses Ring The Bell, we set very high, measurable, specific standards that are managed and expected from every project. We bonus our key team members when they reach what we call the gold standard. To reach the gold standard, a project or account must reach each of the following:
On Time: The project must be completed in the timeframe that we agree with our client.
In Budget: We complete the project with the budget we agree with the client and also reach our internal margin goals.
Happy Customer: We measure customer satisfaction with a Net Promoter Score, and consider a “Happy Customer” when we earn a rating of an eight or above.
Meets Quality Standards: Our executive team reviews key milestones with our Project and Account Managers to ensure that our clearly defined quality standards are met on each project.
Because we have clearly defined The Process, our Hell Yes Customer, and Delivery Standards with our Gold Standard, we have the highest net promoter score in the digital marketing agency industry (our industry average is in the low 60s), and absolutely within the focus of digital agencies serving the landscape industry. If you find data to the contrary please email our CEO jack@ramblinjackson.com.
